Connect one WhatsApp number, add your team, and reply to customers from a shared inbox with a built-in pipeline - no WhatsApp Business API, no separate app to learn.
A customer messages your WhatsApp number. It lands in one shared inbox your whole team can see - anyone can reply, the conversation gets assigned, and read receipts work exactly like WhatsApp already does. Try it below: click a number tab, then click a customer.
Amaka Okafor
2:41 PM1
David Adeyemi
1:15 PMNgozi Umeh
Yesterday2
Amaka Okafor
Pick a number, see who messaged it
Businesses on Medium/Large can connect more than one line - tabs switch between each one's customer list.Anyone on the team can reply
Notice two different names sending replies - that's the whole point of a shared inbox.Real delivery ticks
Sent, delivered, read - the same indicators you already know from WhatsApp itself.No app to download, no portal to log into - just the chat app already on their phone, with your business as a saved contact.
Every conversation is assigned, tracked, and visible to the whole team - not buried in one person's personal phone.
Convert any conversation into a lead with one click, move it through stages, and see what's actually closing.
The familiar WhatsApp layout means zero training time - if your team can use WhatsApp, they can use Inbox.
Most WhatsApp CRM integrations run through the official WhatsApp Business API, which cuts off free-form replies 24 hours after a customer's last message - after that, you're stuck sending pre-approved template messages until they message back.
Inbox connects like a normal WhatsApp account, not the template-gated Business API - reply to any conversation any time, no 24-hour cutoff.
The same API restriction means you can't message a new customer first - the official Business API requires them to contact you before you can send a free-form reply, or requires an approved template just to say hello.
Since Inbox works like your own WhatsApp, your team can start a new conversation with a customer whenever they need to - no waiting for them to message first.
Migrating a number to the official WhatsApp Business Platform usually means giving up the regular WhatsApp app on that number entirely - once it's on the API, you can't also use it to chat normally from a phone.
Inbox links the same way WhatsApp Web does. Scan a QR code and keep using WhatsApp on that phone exactly as before - nothing to uninstall, nothing to give up.
Most CRM integrations only work with an official WhatsApp Business Account (WABA) - a separate, formally verified account type, not the regular WhatsApp or WhatsApp Business app your team may already be using day to day.
Inbox connects a personal number, a regular WhatsApp Business app number, or a WABA - whichever your team is already using. No separate account type to apply for or verify.
SMS gets opened fast too — but it can't hold a real back-and-forth, send a photo, or let two teammates pick up the same thread. Email is searchable and async, but customers leave it unread for hours. WhatsApp is the one channel that's fast, two-way, rich, and already open on their phone.
98%
WhatsApp messages are typically opened
vs ~21% for email (Mailchimp/Campaign Monitor benchmarks)45–60%
Reply rate on WhatsApp business messages
vs 6–8% on email (Twilio Business Messaging Report)Minutes
Typical time to first read
vs 6+ hours average for emailTypically read within minutes
Depends
Real two-way conversation
Photos, docs & voice notes
Doesn't need both sides free at once
Reaches customers without an algorithm gatekeeping it
One thread your whole team can see and reply from
Depends
Connect your business's WhatsApp number and let your whole team reply from one place, with every message visible to everyone.
Convert a conversation into a lead in one click and track it through a Kanban pipeline from first message to close.
New conversations get automatically assigned - round robin, by keyword, or to whoever's actually online right now.
Set a reminder tied to a specific chat so a promising conversation never goes cold.
Already have a list of contacts? Import them straight into your pipeline in a few clicks.
Find that one conversation about pricing from three weeks ago, across your entire inbox.
Answer inspection requests and price questions the moment they come in, from whichever agent is free - not just whoever owns the phone.
Handle order questions, share product photos, and confirm payments in the same thread a customer already messaged you on.
Route new enquiries to the right team member automatically, and never lose track of who you promised to follow up with.
A lead doesn't have to start as a cold WhatsApp message - if you also run affiliate campaigns on Commission, this is what it looks like when that traffic turns into a real conversation your team can close.
An affiliate shares your product with their own audience. Someone clicks through and, instead of checking out immediately, decides to ask a question first.
WhatsApp numbers and team seats scale with your plan - see the full breakdown on the pricing table.
View pricingNo - Inbox connects directly to a personal or business WhatsApp number the same way linking WhatsApp Web does, so there's no lengthy Business API approval process to go through.
Connect your WhatsApp number and get your team into a shared inbox in minutes.